If you must cancel or make adjustments to your appointment, please do so by phone 360-574-3668 or by email at least 24 hours in advance, so we have time to give your reserved spot to a waiting client. If you must cancel or make adjustments to your appointment, please do so by phone 360-574-3668 or by email at least 24 hours in advance, so we have time to give your reserved spot to a waiting client. 

Failure to give appropriate notice for a missed appointment will result in you being billed for your full session fee, or at minimum $60. After the second occurrence, you will be required to pre-pay for future appointments. Exceptions may be made for emergencies, inclement weather or illness (see below).

If you are late, every effort will be made to accommodate you, but please be aware that lateness could reduce the length of your massage. If you are more than 15 minutes late for your scheduled appointment, your session may be cancelled. You will still be responsible for full payment of your scheduled session.
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Gift Certificates are subject to our cancellation policy. Failure to give appropriate notice for a missed appointment will result in you being billed for your full session fee, or at minimum $60. After the second occurrence, you will be required to pre-pay for future appointments. Exceptions may be made for emergencies, inclement weather or illness (see below).

If you are late, every effort will be made to accommodate you, but please be aware that lateness could reduce the length of your massage. If you are more than 15 minutes late for your scheduled appointment, your session may be cancelled. You will still be responsible for full payment of your scheduled session.
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Gift Certificates are subject to our cancellation policy and appropriate fees will be deducted from your gift certificate or card.

EMERGENCIES, INCLEMENT WEATHER AND ILLNESS

Please contact us to reschedule your appointment if you are ill. We often work with the immune-compromised, or caretakers of elderly parents and oncology clients. While we are young and healthy, and you might also be young and healthy, that “little cold” could be a serious health challenge to others who will be spending time on our tables. If you arrive for your appointment, and you show symptoms of illness, we reserve the right to cancel your session for that day. If you are not sure, please call 360-574-3668 or email us before your appointment to discuss whether or not you should reschedule.

We want you to be safe first and foremost If the weather makes it unsafe for you to make it to your appointment please call or email us so we can get you rescheduled.There is no cancellation fee for illness, inclement weather or emergency, we trust you to use this policy considerately, and to give as much notice as you are able.